Shipping Policy
Ella & Vivienne Lane is committed to providing fast, reliable and stress-free delivery for all customers across Australia. This Shipping Policy outlines our delivery timeframes, methods and procedures to ensure a smooth shopping experience.
Delivery Times
We aim to process and dispatch all orders within 24–48 hours of order confirmation.
Once shipped, orders typically arrive within:
4–10 business days Australia-wide
(Delivery times may vary based on location, weather conditions, peak periods and carrier delays.)
We always strive to deliver as quickly as possible while maintaining consistent quality standards.
Free Shipping Australia-Wide
We offer complimentary shipping on all orders, regardless of order value or location.
This is part of our commitment to providing a seamless and enjoyable shopping experience.
Shipping Method
All orders are shipped directly from our fulfilment partner using trusted delivery services.
This streamlined process ensures:
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Fast dispatch
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Reliable tracking
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Quality control on every item before shipment
We work closely with our suppliers to ensure your order arrives safely and in excellent condition.
Order Processing
Once your order is placed, you will receive an order confirmation email.
Processing time: 24–48 hours
When your order has been shipped, you will receive:
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A shipping confirmation email
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A tracking number
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A link to monitor your delivery
Please ensure your email address is entered correctly at checkout.
Order Tracking
Every order shipped by Ella & Vivienne Lane includes a tracking number.
You will receive this via email once your parcel has been dispatched.
You can track your parcel at any time through the carrier’s website.
Customer Support
If you have questions about your order or our Shipping Policy, please contact our support team at:
Our customer service team is available 7 days a week and will respond to your enquiry as soon as possible.
Delays and Exceptions
While we work hard to meet estimated delivery times, certain circumstances may cause delays, including:
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Carrier disruptions
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Weather conditions
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Peak shopping periods
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Customs inspections for international shipments
Ella & Vivienne Lane is not responsible for delays caused by factors outside our control, but we will always do our best to assist.