Privacy Policy

Ella & Vivienne Lane is committed to protecting the personal information of our customers. This Privacy Policy explains how we collect, use and safeguard your data. By using our website and services, you agree to the practices outlined below.

Collection of Personal Data

Ella & Vivienne Lane collects personal information necessary to provide you with a smooth and reliable shopping experience. This may include:

  • Full name

  • Email address: info@ellaviviennelane.com

  • Payment and billing information

  • Shipping address

  • Order history

  • Optional customer enquiries and communication records

Use of Personal Data

We use the personal data we collect for the following purposes:

  • Processing, fulfilling and shipping customer orders

  • Managing payments and preventing fraudulent activity

  • Communicating with customers about their orders and our products

  • Improving customer service and responding to enquiries

  • Sending updates about new arrivals, promotions and events (only with your consent)

Sharing of Personal Data

Ella & Vivienne Lane does not sell or rent personal data to third parties. We only share personal information in the following circumstances:

  • With trusted third-party service providers who assist with payment processing, shipping and order fulfilment

  • When required by law or to comply with legal obligations

  • To protect the rights, property or safety of Ella & Vivienne Lane, our customers or the public

Data Security

Ella & Vivienne Lane uses appropriate technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure or destruction. These measures include:

  • Encryption technology for secure payment transactions

  • Limited access to personal data for employees and partners who require the information to perform essential services

Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements.

Customer Rights

Under applicable data protection laws, customers have the following rights regarding their personal information:

Right of Access: You may request a copy of the personal data we hold about you.

Right to Rectification: You may request corrections to inaccurate or incomplete data.

Right to Erasure: You may request the deletion of your personal data, subject to legal retention obligations.

Right to Withdraw Consent: You may withdraw your consent for marketing communications at any time.

To exercise these rights, please contact us at info@ellaviviennelane.com.

Cookies and Similar Technologies

Ella & Vivienne Lane uses cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences and analyse website usage. You may choose to disable cookies in your browser settings, but this may impact certain website functionality.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date. We encourage customers to review this page regularly to remain informed about how we protect personal information.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: info@ellaviviennelane.com

Ella & Vivienne Lane is dedicated to protecting your privacy and ensuring your personal data is handled responsibly and securely.